RESOLVE TICKETS FASTER
Stop hunting. Start solving.
Your techs lose 15 to 20 minutes a ticket just finding context: broken search, five tabs, a Teams ping to the one senior who knows. Ask Lex hands them the answer for the right client in seconds.
Grounded in your own data. Sourced. Permission-checked.
THE PAIN
The most expensive minutes on the desk are the ones spent looking.
15 to 20 minutes per ticket, times every ticket, times every tech. That is a senior engineer answering questions they already documented somewhere, and a junior too nervous to touch the ticket alone. The single biggest hidden tax on the desk.
Ask in plain English
What's the VPN config for Acme branch 04? Answer, source, done.
The right client, automatically
Working inside a client? Lex scopes to it. No wrong-tenant answers.
Reads everything
Fields, document bodies, attachments, even whiteboard photos.
No more shoulder-taps
Juniors get the senior's answer without the interruption.
PROOF
Under 30 seconds to any answer.
Ask Lex gives technicians a direct answer with context, not a folder to dig through.
<30s
Any question, any client.
90%
Fewer escalations from bad docs.
Give every tech your best tech's answers.
Bring your messiest client. Watch the guesswork fade.